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Returns & Exchanges
Standard return policy
You may return a purchased item within 30 days of receipt for a full refund of the purchase price, with exceptions listed below.
Items not eligible for return
X Electrical parts cannot be returned or refunded.
X Federal shipping regulations prohibit the return of engine powered equipment that has been gassed or oiled. If the product has been gassed/oiled, the warranty may cover the repair by an authorized service center.
X Returns will not be issued for products which have been custom built for you and shipped by the manufacturer. These items are not stocked at our facility and therefore cannot be returned.
X Returns will not be issued for items which have been installed. Damage due to improper installation is the responsibility of the customer or the person who installed the item. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.
X Two stroke engines that have been filled with raw gasoline cannot be returned.
Cancelling an order
You may cancel any order that has not shipped or which is not a special order. Once an item has shipped to William Best Tools or to the customer, it cannot be cancelled without incurring a 20% restocking fee. If you refuse an order upon delivery, it is subject to our our return policy. To request a cancellation, please call us at +62 821-4210-5540.
Repairing a defective item
If you discover product defects or your product not working property, William Best Tools or the manufacturer’s service department will be able to assist you. The service center will provide repair and maintenance free of charge to a defective item under warranty.
Requirements for returning items
Products must be returned unused in their original packaging and with their original documents (manuals, guides, etc).
Returned merchandise not covered by Route Package Protection will not be accepted without a Return Authorization Number (RAN). To obtain an RAN and receive specific instructions on how to return your item, please call us at+62 821-4210-5540.
Refunds and exchanges
Refunds and exchanges will be credited to the original payment method within 10 business days of receipt of the returned item.
Shipping/delivery costs for returned items
Shipping charges and William Best Tools Delivery charges are not refundable. If the item shipped free, the outbound shipping cost will be deducted from the refund. Customer is responsible for the cost to ship the returned item. Items too large to ship UPS must be returned via prepaid freight.
Refusing delivery
If a customer has an item delivered using our in-house delivery service (William Best Tools Delivery) and refuses the order, the customer may initiate a refund for the items purchased but will be responsible for the delivery charge. We do not offer refunds on delivery charges.
Restocking fee
Returned items are subject to a 20% restocking fee.
Damages that occur in transit
It is the customer’s responsibility to inspect the items prior to signing the delivery receipt from the carrier. Items reported damaged after a delivery receipt has been signed will require the customer to file a freight claim and arrange for the repair or return of the damaged item.
Returning items NOT covered by Route Package Protection
If you opted out of Route Package Protection or it was not eligible for the item(s) purchased, please call us at +62 821-4210-5540 to obtain an RAN (Return Authorization Number) and specific instructions for how to return your item.
Please note that returned items not covered by Route Package Protection will not be accepted without a Return Authorization Number (RAN).
Noticeable damage
When the damage to the item appears obvious, customer should refuse delivery and call +62 821-4210-5540 immediately so that we can process the claims for a refund or exchange.
Concealed damage
On occasion shipping packaging may be damaged in transit, however the product will be undamaged. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This will ensure a smoother return process if you later discover the product has been damaged.
Shipping products back to us
All items to be shipped back and are NOT covered by Route Package Protection require a Return Authorization Number (RAN) prior to shipment.
Once you receive an RAN from William Best Tools, items can be shipped to:
William Best Tools
Jl. Raya Pajajaran No.19
RT.03/RW.06, Sukasari, Kec. Bogor Timur
Kota Bogor, Jawa Barat 16142,
